StartCare has always been committed to providing top-notch addiction services. However, the organization saw an opportunity to enhance its leadership and drive growth in the rapidly expanding addiction services market. Recognizing the need for a transformative leader, StartCare sought a Chief Medical Officer (CMO) who could combine strong business acumen with clinical expertise.

Role of Addiction Services and the CMO

Addiction services at StartCare include a comprehensive range of treatments such as behavioral health, medication-assisted addiction treatment, and primary care services, all delivered in community-based settings. The CMO’s role is crucial, overseeing medical operations that encompass medical and nursing services, as well as behavioral and mental health services. As a member of the Executive Team, the CMO plays a key role in strategic planning and managing all clinical operations to ensure the organization meets its goals and delivers high-quality care.

Stages of the Search

The search for a new CMO began with a kickoff meeting involving key stakeholders. This meeting aimed to understand the role’s history, identify successful elements, and pinpoint areas for improvement. Stakeholders shared their strategic vision for the organization, setting clear expectations and defining success metrics for the new CMO.

Market research followed, identifying potential candidates and referral sources. A diverse slate of candidates was developed, covering professional requirements, leadership styles, compensation expectations, and cultural fit. The process included client interviews and assessments, final interviews, and the offer and acceptance stage. Specialized background screenings were administered, and final references were coordinated. Advice and counsel were provided on offer compilation and negotiations in collaboration with the client’s legal team.

Unique Approaches and Opportunities

One of the unique approaches during these searches was the inclusion of candidates with diverse backgrounds. Physicians from large teaching hospitals, standalone clinics, for-profit, and nonprofit organizations were all considered. This diversity ensured that the best possible candidates were evaluated, bringing a wealth of experience and perspectives to the table.

Outcomes and Future Prospects

Despite some logistical challenges, such as the requirement for the candidate to be based in Brooklyn and travel to various clinics, and the need for a specialized ABMS certification, the placement of the new CMO has added tremendous value to StartCare. The new leader is helping expand and offer a wider range of services. This expansion aligns with the organization’s strategic vision, promising a bright future for StartCare and the communities it serves.

Tips for Hiring a New CMO in Addiction Services

For addiction services companies looking to hire a new CMO, here are three key tips to keep in mind:

• Be open-minded: Consider candidates with a variety of professional experiences to bring diverse perspectives to your organization.
• Be flexible: Find the right person who can excel both in the short term and long term, even if it means adjusting some expectations.
• Attract the candidate: Market your organization and its opportunities effectively to attract top talent, while evaluating them for the role.

Joan Gee is Managing Partner for executive search in DHR Global’s Healthcare Services & Solutions Practice. Known for her partnership approach, Joan brings human capital solutions to her clients, resulting in a diverse portfolio of candidates for healthcare systems, physician group practices and private equity-based firms. She is based in Atlanta, GA.